Frequently Asked Questions
Everything you need to know about your Premiata experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional payment options like Klarna for flexible financing.
Are Premiata sneakers true to size?
Most of our models follow standard European sizing. We recommend checking the specific size guide on each product page for detailed measurements and fit recommendations.
Do you ship internationally?
Yes, we provide worldwide shipping. Delivery times and shipping costs vary depending on the destination country and will be calculated at checkout.
How do I care for my leather shoes?
To maintain the quality of your footwear, we recommend cleaning with a soft, damp cloth and using specific leather conditioners. Avoid direct exposure to heat and moisture.